FAQ
- 01. Basic Information
- 02. Guest Rooms
- 03. Dining
- 04. Reservations Accommodation Terms
- 05. Check-in/Check-out
- 06. Guest Services
- 07. Facilities
- 08. Rates Payment
- 09. Access Transportation
- 10. Membership Program
Please do so from “Edit Member Information” in your Member My Page.
https://membership.by-onko-chishin.com/auth/login/
There is no expiration date. For more details, please refer to the following:
https://by-onko-chishin.com/en/destination-club#会員ランク
Membership registration is required to access benefits and other services.
https://membership.by-onko-chishin.com/auth/signup/
Yes, we offer them for loan. As quantities are limited, please let us know in advance if you would like to use one.
Payments can be made via e-money (transportation IC cards, iD).
Please proceed via the “Membership Cancellation” section within your My Page.
https://membership.by-onko-chishin.com/auth/login/
Please check here.
https://membership.by-onko-chishin.com/auth/login/
Please refer to our website for information regarding the membership program.
https://by-onko-chishin.com/destination-club
We regret to inform you that we do not. However, we can arrange a cake or bouquet, so please consult us.
As a general rule, items are kept at our property for three months.
Beverages on the menu are included in your accommodation fee.
We offer DVD/Blu-ray players, memory foam pillows, and humidifiers.
Registration is free of charge. Please refer to the following for details.
https://by-onko-chishin.com/en/destination-club#membership-registration
Rates vary depending on the date, number of guests, and room type. Please check our official website or call the hotel.
We regret to inform you that we do not. However, we can arrange a cake or bouquet, so please consult us.
We offer plans with dinner and breakfast, or breakfast only.
Please inquire via our official website or by telephone.
Dinner is served at either 18:00 or 19:00.
We are unable to offer in-room dining. Meals are served in the dining area.
No, there are not.
We will do our best to accommodate your request; please feel free to consult with us.
Each room accommodates up to 4 guests.
Free cancellation up to 8 days prior.
Cancellations made 7 days prior will incur a 10% charge, 3 days prior a 50% charge, and 100% for cancellations on the day before, the day of, or in the case of a no-show.
*Cancellation policies may vary depending on the specific plan.
Please ensure you review the terms and conditions of your reserved plan in advance.
For accommodation reservations, please click here.
Register for membership here:
https://membership.by-onko-chishin.com/auth/signup/
Yes, we welcome guests traveling alone.
Please select the number of guests when booking.
Pets are not permitted.
*Except for assistance dogs for persons with physical disabilities.
Child rates vary depending on the age category.
Rates can be confirmed by selecting the appropriate category (with or without meals/bedding) in the guest settings on the booking screen.
Massage services are available.
From ¥4,200 for 40 minutes
The entire facility, including guest rooms, is non-smoking. A designated smoking area is available in the courtyard.
[Guest Room Amenities]
Makeup remover, soap, toner, all-in-one gel, shampoo, conditioner, samue loungewear, sleepwear, tabi socks, hanten jacket, face towels, hand towels, bath towels, toothbrushes, hairbrushes, razors with shaving cream (for men), shower caps (for women), cotton pads (for women), hair ties, body wash towels, hair dryer, humidifier, etc.
We will arrange one through a nearby cake shop.
Please contact us at least 3 days in advance.
All beverages during meals, drinks at the bar, and room service are provided free of charge.
The facility is not wheelchair accessible.
The “Forest View 1st Floor Flat Japanese-Western Room” is a barrier-free room without steps.
All rooms are non-smoking.
A designated smoking area is provided separately.
Check-in: 3:00 PM
Check-out: 11:00 AM
- Cash (Japanese Yen)
- Credit Card
- UnionPay Card
- Electronic Money (Transportation IC, iD)
Payment methods accepted.
Infants and children are welcome in select guest rooms.
Yes, room service is available.
We offer a selection of beverages and light snacks.
With a few exceptions, these are included in your stay and can be enjoyed free of charge.
A smoking area is provided in the courtyard on our premises.
Regular service is as follows:
【Outbound】Departing Otaru Chikko Station: 2:45 PM, 3:45 PM, 4:45 PM
【Return】Departing Hotel: 10:30 AM, 11:10 AM
For other times, please contact us.
We provide shuttle service from JR Otaru Chikko Station to the property.
Advance reservation is required. Please contact the property.
The onsen facilities are available exclusively to overnight guests.
TEL 0134-51-5151
Email [email protected]
Please contact us at the above.
Our address is as follows:
Otaru Ryotei Kuramure
〒047-0154
2-685 Asarigawa Onsen, Otaru, Hokkaido
