FAQ
- Access Transportation
- Basic Information
- Check-in Check-out
- Dining
- Facilities
- In-house Services
- Membership Program
- Rates Payment
- Reservation Stay Conditions
- Rooms
Please refer to our website for information regarding the membership program.
https://by-onko-chishin.com/destination-club
Please do so from “Edit Member Information” in your Member My Page.
https://membership.by-onko-chishin.com/auth/login/
Points do not expire. Please click here for further details.
https://by-onko-chishin.com/destination-club#membership-rank
Please check here.
https://membership.by-onko-chishin.com/auth/login/
Payments can be made via e-money (transportation IC cards, iD).
Please proceed via the “Membership Cancellation” section within your My Page.
https://membership.by-onko-chishin.com/auth/login/
Membership registration is required to access benefits and other services.
https://membership.by-onko-chishin.com/auth/signup/
Rates vary depending on the date, number of guests, and room type. Please check our official website or call the hotel.
Each room accommodates up to 4 guests.
Beverages on the menu are included in your accommodation fee.
As a general rule, items are kept at our property for three months.
We offer DVD/Blu-ray players, memory foam pillows, and humidifiers.
Yes, we offer them for loan. As quantities are limited, please let us know in advance if you would like to use one.
We offer plans with dinner and breakfast, or breakfast only.
Unfortunately, we do not have specific plans available. However, we can arrange for cakes or bouquets upon request; please feel free to consult with us.
We regret to inform you that we do not. However, we can arrange a cake or bouquet, so please consult us.
We will do our best to accommodate your request; please feel free to consult with us.
Please inquire via our official website or by telephone.
Dinner is served at either 18:00 or 19:00.
Yes, we welcome guests traveling alone.
Please select the number of guests when booking.
【Guest Room Amenities】
Makeup remover, soap, toner, all-in-one gel, shampoo, conditioner, samue, sleepwear, tabi socks, hanten jacket, face towel, hand towel, bath towel, toothbrush, hairbrush, shaving cream with razor (men), shower cap (women), cotton pads (women), hair ties, body towel, hair dryer, humidifier, etc.
We are unable to offer in-room dining. Meals are served in the dining area.
For accommodation reservations, click [here](https://booking.by-onko-chishin.com/booking/result?code=01974448-2805-70ec-b214-b82563cbef81)
You may register free of charge. For details, please see here.
https://by-onko-chishin.com/destination-club#会員登録
No, there are not.
Pets are not permitted.
*Except for assistance dogs for persons with physical disabilities.
Register for membership here
https://membership.by-onko-chishin.com/auth/signup/
Cancellations are free of charge up to 8 days prior to arrival.
A 10% fee applies from 7 days prior, 50% from 3 days prior, and 100% for cancellations on the day before, the day of arrival, or no-shows.
*Cancellation policies may vary depending on the plan.
Please review the specific terms of your reserved plan in advance.
All beverages during meals, drinks at the bar, and room service are provided free of charge.
The entire facility, including guest rooms, is non-smoking. A designated smoking area is available in the courtyard.
Child rates vary depending on the age category.
Rates can be confirmed by selecting the appropriate category (with or without meals/bedding) in the guest settings on the booking screen.
Massage services are available.
From ¥4,200 for 40 minutes
The facility is not wheelchair accessible.
The “Forest View 1st Floor Flat Japanese-Western Room” is a barrier-free room without steps.
We will arrange one through a nearby cake shop.
Please contact us at least 3 days in advance.
All rooms are non-smoking.
A designated smoking area is provided separately.
Yes, room service is available.
We offer a selection of beverages and light snacks.
With a few exceptions, these are included in your stay and can be enjoyed free of charge.
We accept the following payment methods:
• Cash (JPY)
• Credit cards
• UnionPay
• Electronic money (Transportation IC cards, iD).
Please contact us at TEL 0134-51-5151
Email [email protected]
.
Our address is as follows:
Otaru Ryotei Kuramure
〒047-0154
2-685 Asarigawa Onsen, Otaru, Hokkaido
A smoking area is provided in the courtyard on our premises.
Check-in is at 3:00 PM
and check-out is at 11:00 AM
.
Infants and children are welcome in select guest rooms.
We provide a shuttle service between JR Otaru-Chikko Station and the retreat.
Please contact us in advance, as reservations are required.
The onsen facilities are available exclusively to overnight guests.
