{"id":3178,"date":"2026-02-16T15:33:43","date_gmt":"2026-02-16T06:33:43","guid":{"rendered":"https:\/\/otaru.by-onko-chishin.com\/frequently-asked-questions\/"},"modified":"2026-03-07T15:50:30","modified_gmt":"2026-03-07T06:50:30","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/otaru.by-onko-chishin.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:90px;--awb-padding-bottom:90px;--awb-padding-top-small:50px;--awb-padding-right-small:20px;--awb-padding-bottom-small:50px;--awb-padding-left-small:20px;--awb-background-color:#fbf6f6;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-align-content-center fusion-flex-justify-content-flex-end fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:15px;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two fontsize40\" style=\"--awb-text-color:#313134;--awb-margin-bottom:30px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:50px;\" id=\"news-title-link\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;letter-spacing:0.05em;font-size:1em;\">FAQ<\/h2><\/div><style>\/* --- 1. PC\u30fb\u30bf\u30d6\u30ec\u30c3\u30c8\uff08\u5171\u901a\uff09\u8a2d\u5b9a --- *\/\n#news-title-link {\n    display: inline-flex;       \n    align-items: center;        \n    font-size: 60px;            \/* PC\u3067\u306e\u6587\u5b57\u30b5\u30a4\u30ba *\/\n    color: #333333;             \n    text-decoration: none;      \n    line-height: 1;\n    cursor: pointer;\n}\n\n\n\/* --- 2. \u30b9\u30de\u30db\uff08\u753b\u9762\u5e45767px\u4ee5\u4e0b\uff09\u7528\u8a2d\u5b9a --- *\/\n@media screen and (max-width: 767px) {\n    \n    \/* \u6587\u5b57\u30b5\u30a4\u30ba\u3082\u30b9\u30de\u30db\u7528\u306b\u5c11\u3057\u5c0f\u3055\u304f\u8abf\u6574\uff08\u4e0d\u8981\u306a\u3089\u524a\u9664\u53ef\uff09 *\/\n    #news-title-link {\n        font-size: 40px; \n    }\n\n}\n<\/style><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_5);--awb-border-top:1px;--awb-border-style:solid;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:#313134; }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: var(--awb-custom_color_5); }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 15px;width: 15px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: var(--awb-custom_color_5);}.fusion-accordian  #accordian-1 .panel-title a{font-size:16px;line-height:0.95em;letter-spacing:0.22em;font-family:\"Noto Serif JP\";font-style:normal;font-weight:400;}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){color:var(--awb-custom_color_5);}.fusion-accordian  #accordian-1 .toggle-content{font-size:15px;line-height:32px;letter-spacing:0.22em;color:var(--awb-custom_color_5);font-family:\"Noto Serif JP\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-1 .fa-fusion-box { background-color: rgba(49,49,52,0) !important;border-color: rgba(49,49,52,0) !important;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: rgba(49,49,52,0);}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: rgba(49,49,52,0);}.fusion-accordian #accordian-1 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a.hover .fa-fusion-box { background-color: rgba(49,49,52,0)!important;border-color: rgba(49,49,52,0)!important;}.fusion-faqs-wrapper .fusion-accordian #accordian-1 .panel-title a.active{ color: rgba(49,49,52,0) !important;}.fusion-faqs-wrapper .fusion-accordian #accordian-1 .panel-title .active .fa-fusion-box { background-color: rgba(49,49,52,0)!important;border-color: rgba(49,49,52,0)!important;}.fusion-faqs-wrapper .fusion-accordian  #accordian-1 .fusion-panel {padding-top: 28px;padding-bottom: 28px;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><ul role=\"menu\" class=\"fusion-filters clearfix\"><li role=\"presentation\" class=\"fusion-filter fusion-active\"><a role=\"menuitem\" data-filter=\".access-transportation\" href=\"#\">Access Transportation<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".basic-information\" href=\"#\">Basic Information<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".check-in-check-out\" href=\"#\">Check-in Check-out<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".dining\" href=\"#\">Dining<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".facilities\" href=\"#\">Facilities<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".in-house-services\" href=\"#\">In-house Services<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".membership-program\" href=\"#\">Membership Program<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".rates-payment\" href=\"#\">Rates Payment<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".reservation-stay-conditions\" href=\"#\">Reservation Stay Conditions<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".rooms\" href=\"#\">Rooms<\/a><\/li><\/ul><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-1\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3351 membership-program \"><span class=\"entry-title rich-snippet-hidden\">Please provide details regarding member benefits.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-03-07T15:55:19+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3351\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3351\" href=\"#collapse-1-3351\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Please provide details regarding member benefits.<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3351\" aria-labelledby=\"faq_1-3351\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please refer to our website for information regarding the membership program.<br \/>\nhttps:\/\/by-onko-chishin.com\/destination-club<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3350 membership-program \"><span class=\"entry-title rich-snippet-hidden\">I would like to change my membership registration details (email address\/password).<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T01:14:26+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3350\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3350\" href=\"#collapse-1-3350\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I would like to change my membership registration details (email address\/password).<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3350\" aria-labelledby=\"faq_1-3350\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please do so from &#8220;Edit Member Information&#8221; in your Member My Page.<br \/>\nhttps:\/\/membership.by-onko-chishin.com\/auth\/login\/<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3348 membership-program \"><span class=\"entry-title rich-snippet-hidden\">Do membership card points have an expiration date?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-03-07T15:55:13+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3348\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3348\" href=\"#collapse-1-3348\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do membership card points have an expiration date?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3348\" aria-labelledby=\"faq_1-3348\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Points do not expire. Please click here for further details.<br \/>\nhttps:\/\/by-onko-chishin.com\/destination-club#membership-rank<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3347 membership-program \"><span class=\"entry-title rich-snippet-hidden\">How can I check my membership points balance?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T01:14:24+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3347\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3347\" href=\"#collapse-1-3347\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I check my membership points balance?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3347\" aria-labelledby=\"faq_1-3347\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please check here.<br \/>\nhttps:\/\/membership.by-onko-chishin.com\/auth\/login\/<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3342 rates-payment \"><span class=\"entry-title rich-snippet-hidden\">Electronic Payments and E-money<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-03-07T15:55:02+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3342\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3342\" href=\"#collapse-1-3342\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Electronic Payments and E-money<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3342\" aria-labelledby=\"faq_1-3342\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Payments can be made via e-money (transportation IC cards, iD).<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3341 membership-program \"><span class=\"entry-title rich-snippet-hidden\">How can I cancel my membership?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T01:14:24+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3341\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3341\" href=\"#collapse-1-3341\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I cancel my membership?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3341\" aria-labelledby=\"faq_1-3341\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please proceed via the &#8220;Membership Cancellation&#8221; section within your My Page.<br \/>\nhttps:\/\/membership.by-onko-chishin.com\/auth\/login\/<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3338 membership-program \"><span class=\"entry-title rich-snippet-hidden\">Is membership registration required to use the services?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T01:14:23+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3338\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3338\" href=\"#collapse-1-3338\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is membership registration required to use the services?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3338\" aria-labelledby=\"faq_1-3338\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Membership registration is required to access benefits and other services.<br \/>\nhttps:\/\/membership.by-onko-chishin.com\/auth\/signup\/<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3345 rates-payment \"><span class=\"entry-title rich-snippet-hidden\">Please tell me the accommodation rates.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-03-07T15:55:07+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3345\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3345\" href=\"#collapse-1-3345\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Please tell me the accommodation rates.<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3345\" aria-labelledby=\"faq_1-3345\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Rates vary depending on the date, number of guests, and room type. Please check our official website or call the hotel.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3344 rooms \"><span class=\"entry-title rich-snippet-hidden\">Please tell us the capacity of the guest rooms.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T01:14:22+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3344\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3344\" href=\"#collapse-1-3344\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Please tell us the capacity of the guest rooms.<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3344\" aria-labelledby=\"faq_1-3344\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Each room accommodates up to 4 guests.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3339 dining \"><span class=\"entry-title rich-snippet-hidden\">Is an all-you-can-drink option available at dinner?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-03-07T15:54:56+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3339\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3339\" href=\"#collapse-1-3339\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is an all-you-can-drink option available at dinner?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3339\" aria-labelledby=\"faq_1-3339\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Beverages on the menu are included in your accommodation fee.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3336 in-house-services \"><span class=\"entry-title rich-snippet-hidden\">How do you handle lost and found items?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-03-07T15:54:50+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3336\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3336\" href=\"#collapse-1-3336\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do you handle lost and found items?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3336\" aria-labelledby=\"faq_1-3336\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>As a general rule, items are kept at our property for three months.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3335 in-house-services \"><span class=\"entry-title rich-snippet-hidden\">What amenities are available for loan? Please provide details.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T01:14:22+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3335\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3335\" href=\"#collapse-1-3335\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What amenities are available for loan? Please provide details.<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3335\" aria-labelledby=\"faq_1-3335\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We offer DVD\/Blu-ray players, memory foam pillows, and humidifiers.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3333 in-house-services \"><span class=\"entry-title rich-snippet-hidden\">Do you have wheelchairs available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-03-07T15:54:45+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3333\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3333\" href=\"#collapse-1-3333\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have wheelchairs available?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3333\" aria-labelledby=\"faq_1-3333\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, we offer them for loan. As quantities are limited, please let us know in advance if you would like to use one.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3332 reservation-stay-conditions \"><span class=\"entry-title rich-snippet-hidden\">What accommodation plans are available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T01:14:22+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3332\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3332\" href=\"#collapse-1-3332\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What accommodation plans are available?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3332\" aria-labelledby=\"faq_1-3332\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We offer plans with dinner and breakfast, or breakfast only.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3330 dining \"><span class=\"entry-title rich-snippet-hidden\">Do you offer any restaurant plans for anniversaries?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-03-07T15:54:39+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3330\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3330\" href=\"#collapse-1-3330\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you offer any restaurant plans for anniversaries?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3330\" aria-labelledby=\"faq_1-3330\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Unfortunately, we do not have specific plans available. However, we can arrange for cakes or bouquets upon request; please feel free to consult with us.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3357 reservation-stay-conditions \"><span class=\"entry-title rich-snippet-hidden\">Do you offer an anniversary accommodation plan?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-03-07T15:55:35+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3357\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3357\" href=\"#collapse-1-3357\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you offer an anniversary accommodation plan?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3357\" aria-labelledby=\"faq_1-3357\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We regret to inform you that we do not. However, we can arrange a cake or bouquet, so please consult us.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3329 in-house-services \"><span class=\"entry-title rich-snippet-hidden\">Can you assist with a surprise?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T01:14:21+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3329\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3329\" href=\"#collapse-1-3329\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can you assist with a surprise?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3329\" aria-labelledby=\"faq_1-3329\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We will do our best to accommodate your request; please feel free to consult with us.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3327 reservation-stay-conditions \"><span class=\"entry-title rich-snippet-hidden\">Can I check room availability?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-03-07T15:54:33+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3327\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3327\" href=\"#collapse-1-3327\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I check room availability?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3327\" aria-labelledby=\"faq_1-3327\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please inquire via our official website or by telephone.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3315 dining \"><span class=\"entry-title rich-snippet-hidden\">Please inform us of your preferred dinner time.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-03-07T15:54:11+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3315\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3315\" href=\"#collapse-1-3315\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Please inform us of your preferred dinner time.<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3315\" aria-labelledby=\"faq_1-3315\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Dinner is served at either 18:00 or 19:00.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3324 reservation-stay-conditions \"><span class=\"entry-title rich-snippet-hidden\">Is single occupancy available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-03-07T15:54:28+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3324\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3324\" href=\"#collapse-1-3324\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is single occupancy available?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3324\" aria-labelledby=\"faq_1-3324\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, we welcome guests traveling alone.<br \/>\nPlease select the number of guests when booking.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3323 rooms \"><span class=\"entry-title rich-snippet-hidden\">What amenities and facilities are available in the guest rooms?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T01:14:19+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3323\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3323\" href=\"#collapse-1-3323\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What amenities and facilities are available in the guest rooms?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3323\" aria-labelledby=\"faq_1-3323\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>\u3010Guest Room Amenities\u3011<br \/>\nMakeup remover, soap, toner, all-in-one gel, shampoo, conditioner, samue, sleepwear, tabi socks, hanten jacket, face towel, hand towel, bath towel, toothbrush, hairbrush, shaving cream with razor (men), shower cap (women), cotton pads (women), hair ties, body towel, hair dryer, humidifier, etc.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3321 dining \"><span class=\"entry-title rich-snippet-hidden\">Is in-room dining available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-03-07T15:54:22+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3321\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3321\" href=\"#collapse-1-3321\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is in-room dining available?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3321\" aria-labelledby=\"faq_1-3321\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We are unable to offer in-room dining. Meals are served in the dining area.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3320 reservation-stay-conditions \"><span class=\"entry-title rich-snippet-hidden\">I would like to make a reservation.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T01:14:19+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3320\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3320\" href=\"#collapse-1-3320\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I would like to make a reservation.<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3320\" aria-labelledby=\"faq_1-3320\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>For accommodation reservations, click [here](https:\/\/booking.by-onko-chishin.com\/booking\/result?code=01974448-2805-70ec-b214-b82563cbef81)<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3317 membership-program \"><span class=\"entry-title rich-snippet-hidden\">Is membership registration\/ enrollment paid?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T01:14:19+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3317\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3317\" href=\"#collapse-1-3317\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is membership registration\/ enrollment paid?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3317\" aria-labelledby=\"faq_1-3317\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You may register free of charge. For details, please see here.<br \/>\nhttps:\/\/by-onko-chishin.com\/destination-club#\u4f1a\u54e1\u767b\u9332<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3314 dining \"><span class=\"entry-title rich-snippet-hidden\">Are there any restaurants open for lunch within the property?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T01:14:19+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3314\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3314\" href=\"#collapse-1-3314\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are there any restaurants open for lunch within the property?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3314\" aria-labelledby=\"faq_1-3314\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>No, there are not.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3326 reservation-stay-conditions \"><span class=\"entry-title rich-snippet-hidden\">May I stay with a pet?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T01:14:18+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3326\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3326\" href=\"#collapse-1-3326\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">May I stay with a pet?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3326\" aria-labelledby=\"faq_1-3326\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Pets are not permitted.<br \/>\n*Except for assistance dogs for persons with physical disabilities.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3318 dining \"><span class=\"entry-title rich-snippet-hidden\">Could you provide details about dinner?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-03-07T15:54:18+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3318\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3318\" href=\"#collapse-1-3318\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Could you provide details about dinner?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3318\" aria-labelledby=\"faq_1-3318\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We offer kaiseki cuisine.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3312 membership-program \"><span class=\"entry-title rich-snippet-hidden\">I would like to register for membership.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-03-07T15:54:06+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3312\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3312\" href=\"#collapse-1-3312\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I would like to register for membership.<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3312\" aria-labelledby=\"faq_1-3312\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Register for membership here<br \/>\nhttps:\/\/membership.by-onko-chishin.com\/auth\/signup\/<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3311 reservation-stay-conditions \"><span class=\"entry-title rich-snippet-hidden\">What is your cancellation policy?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T01:14:17+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3311\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3311\" href=\"#collapse-1-3311\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is your cancellation policy?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3311\" aria-labelledby=\"faq_1-3311\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Cancellations are free of charge up to 8 days prior to arrival.<br \/>\nA 10% fee applies from 7 days prior, 50% from 3 days prior, and 100% for cancellations on the day before, the day of arrival, or no-shows.<\/p>\n<p>*Cancellation policies may vary depending on the plan.<br \/>\nPlease review the specific terms of your reserved plan in advance.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3309 rates-payment \"><span class=\"entry-title rich-snippet-hidden\">Please tell me about the all-inclusive plan.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-03-07T15:54:01+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3309\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3309\" href=\"#collapse-1-3309\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Please tell me about the all-inclusive plan.<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3309\" aria-labelledby=\"faq_1-3309\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>All beverages during meals, drinks at the bar, and room service are provided free of charge.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3308 facilities \"><span class=\"entry-title rich-snippet-hidden\">Please inform me of the smoking policy.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T01:14:17+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3308\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3308\" href=\"#collapse-1-3308\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Please inform me of the smoking policy.<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3308\" aria-labelledby=\"faq_1-3308\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The entire facility, including guest rooms, is non-smoking. A designated smoking area is available in the courtyard.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3306 rooms \"><span class=\"entry-title rich-snippet-hidden\">Do you have a TV?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-03-07T15:53:55+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3306\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3306\" href=\"#collapse-1-3306\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have a TV?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3306\" aria-labelledby=\"faq_1-3306\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, we do.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3305 facilities \"><span class=\"entry-title rich-snippet-hidden\">Do you have a sauna?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T01:14:16+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3305\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3305\" href=\"#collapse-1-3305\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have a sauna?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3305\" aria-labelledby=\"faq_1-3305\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We do not have a sauna.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3303 rates-payment \"><span class=\"entry-title rich-snippet-hidden\">Please provide details regarding child rates.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-03-07T15:53:50+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3303\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3303\" href=\"#collapse-1-3303\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Please provide details regarding child rates.<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3303\" aria-labelledby=\"faq_1-3303\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Child rates vary depending on the age category.<br \/>\nRates can be confirmed by selecting the appropriate category (with or without meals\/bedding) in the guest settings on the booking screen.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3302 in-house-services \"><span class=\"entry-title rich-snippet-hidden\">Do you offer massage services?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T01:14:16+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3302\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3302\" href=\"#collapse-1-3302\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you offer massage services?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3302\" aria-labelledby=\"faq_1-3302\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Massage services are available.<br \/>\nFrom \u00a54,200 for 40 minutes<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3300 facilities \"><span class=\"entry-title rich-snippet-hidden\">Is the facility wheelchair accessible?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-03-07T15:53:44+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3300\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3300\" href=\"#collapse-1-3300\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is the facility wheelchair accessible?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3300\" aria-labelledby=\"faq_1-3300\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The facility is not wheelchair accessible.<br \/>\nThe &#8220;Forest View 1st Floor Flat Japanese-Western Room&#8221; is a barrier-free room without steps.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3299 in-house-services \"><span class=\"entry-title rich-snippet-hidden\">Do you have celebration cakes?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T01:14:16+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3299\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3299\" href=\"#collapse-1-3299\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have celebration cakes?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3299\" aria-labelledby=\"faq_1-3299\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We will arrange one through a nearby cake shop.<br \/>\nPlease contact us at least 3 days in advance.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3297 rooms \"><span class=\"entry-title rich-snippet-hidden\">Are there smoking rooms available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-03-07T15:53:39+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3297\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3297\" href=\"#collapse-1-3297\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are there smoking rooms available?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3297\" aria-labelledby=\"faq_1-3297\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>All rooms are non-smoking.<br \/>\nA designated smoking area is provided separately.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3295 in-house-services \"><span class=\"entry-title rich-snippet-hidden\">Is room service available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T01:14:15+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3295\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3295\" href=\"#collapse-1-3295\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is room service available?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3295\" aria-labelledby=\"faq_1-3295\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, room service is available.<br \/>\nWe offer a selection of beverages and light snacks.<br \/>\nWith a few exceptions, these are included in your stay and can be enjoyed free of charge.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3267 rates-payment \"><span class=\"entry-title rich-snippet-hidden\">What payment methods are available for accommodation fees?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-03-07T15:52:24+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3267\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3267\" href=\"#collapse-1-3267\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What payment methods are available for accommodation fees?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3267\" aria-labelledby=\"faq_1-3267\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We accept the following payment methods:<br \/>\n\u2022 Cash (JPY)<br \/>\n\u2022 Credit cards<br \/>\n\u2022 UnionPay<br \/>\n\u2022 Electronic money (Transportation IC cards, iD).<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3266 basic-information \"><span class=\"entry-title rich-snippet-hidden\">Please provide your contact information.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T01:14:15+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3266\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3266\" href=\"#collapse-1-3266\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Please provide your contact information.<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3266\" aria-labelledby=\"faq_1-3266\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please contact us at TEL 0134-51-5151<br \/>\nEmail kuramure@okcs.co.jp<br \/>\n.<\/p>\n<p>Our address is as follows:<br \/>\nOtaru Ryotei Kuramure<br \/>\n\u3012047-0154<br \/>\n2-685 Asarigawa Onsen, Otaru, Hokkaido<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3265 facilities \"><span class=\"entry-title rich-snippet-hidden\">Where is the smoking area?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T01:14:15+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3265\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3265\" href=\"#collapse-1-3265\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Where is the smoking area?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3265\" aria-labelledby=\"faq_1-3265\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>A smoking area is provided in the courtyard on our premises.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3264 check-in-check-out \"><span class=\"entry-title rich-snippet-hidden\">What are the check-in and check-out times?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T01:14:15+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3264\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3264\" href=\"#collapse-1-3264\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the check-in and check-out times?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3264\" aria-labelledby=\"faq_1-3264\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Check-in is at 3:00 PM<br \/>\nand check-out is at 11:00 AM<br \/>\n.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3263 reservation-stay-conditions \"><span class=\"entry-title rich-snippet-hidden\">Are children and infants permitted to stay?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T01:14:15+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3263\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3263\" href=\"#collapse-1-3263\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are children and infants permitted to stay?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3263\" aria-labelledby=\"faq_1-3263\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Infants and children are welcome in select guest rooms.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3189 access-transportation \"><span class=\"entry-title rich-snippet-hidden\">Is a shuttle service available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-02-19T01:14:15+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3189\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3189\" href=\"#collapse-1-3189\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is a shuttle service available?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3189\" aria-labelledby=\"faq_1-3189\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We provide a shuttle service between JR Otaru-Chikko Station and the retreat.<br \/>\nPlease contact us in advance, as reservations are required.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-3196 facilities \"><span class=\"entry-title rich-snippet-hidden\">Are the onsen and public baths available for day use?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" title=\"Posts by webmaster\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-03-07T15:50:53+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-3196\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-3196\" href=\"#collapse-1-3196\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are the onsen and public baths available for day use?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-3196\" aria-labelledby=\"faq_1-3196\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The onsen facilities are available exclusively to overnight guests.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background hundred-percent-fullwidth non-hundred-percent-height-scrolling gar-news\" style=\"--awb-background-repeat:repeat;--awb-background-blend-mode:lighten;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:120px;--awb-padding-bottom:120px;--awb-padding-top-small:80px;--awb-padding-right-small:20px;--awb-padding-bottom-small:80px;--awb-padding-left-small:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-3178","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions - OTARU RETREAT by Onko Chishin<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/otaru.by-onko-chishin.com\/en\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions - OTARU RETREAT by Onko Chishin\" \/>\n<meta property=\"og:url\" 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