{"id":3178,"date":"2026-02-16T15:33:43","date_gmt":"2026-02-16T06:33:43","guid":{"rendered":"https:\/\/otaru.by-onko-chishin.com\/frequently-asked-questions\/"},"modified":"2026-03-07T15:50:30","modified_gmt":"2026-03-07T06:50:30","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/otaru.by-onko-chishin.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:90px;--awb-padding-bottom:90px;--awb-padding-top-small:50px;--awb-padding-right-small:20px;--awb-padding-bottom-small:50px;--awb-padding-left-small:20px;--awb-background-color:#fbf6f6;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-align-content-center fusion-flex-justify-content-flex-end fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:15px;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two fontsize40\" style=\"--awb-text-color:#313134;--awb-margin-bottom:30px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:50px;\" id=\"news-title-link\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;letter-spacing:0.05em;font-size:1em;\">FAQ<\/h2><\/div><style>\/* --- 1. PC\u30fb\u30bf\u30d6\u30ec\u30c3\u30c8\uff08\u5171\u901a\uff09\u8a2d\u5b9a --- *\/\n#news-title-link {\n    display: inline-flex;       \n    align-items: center;        \n    font-size: 60px;            \/* PC\u3067\u306e\u6587\u5b57\u30b5\u30a4\u30ba *\/\n    color: #333333;             \n    text-decoration: none;      \n    line-height: 1;\n    cursor: pointer;\n}\n\n\n\/* --- 2. \u30b9\u30de\u30db\uff08\u753b\u9762\u5e45767px\u4ee5\u4e0b\uff09\u7528\u8a2d\u5b9a --- *\/\n@media screen and (max-width: 767px) {\n    \n    \/* \u6587\u5b57\u30b5\u30a4\u30ba\u3082\u30b9\u30de\u30db\u7528\u306b\u5c11\u3057\u5c0f\u3055\u304f\u8abf\u6574\uff08\u4e0d\u8981\u306a\u3089\u524a\u9664\u53ef\uff09 *\/\n    #news-title-link {\n        font-size: 40px; \n    }\n\n}\n<\/style><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_3_4 3_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_5);--awb-border-top:1px;--awb-border-style:solid;--awb-width-large:75%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:#313134; }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: var(--awb-custom_color_5); }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 15px;width: 15px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: var(--awb-custom_color_5);}.fusion-accordian  #accordian-1 .panel-title a{font-size:16px;line-height:0.95em;letter-spacing:0.22em;font-family:\"Noto Serif JP\";font-style:normal;font-weight:400;}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){color:var(--awb-custom_color_5);}.fusion-accordian  #accordian-1 .toggle-content{font-size:15px;line-height:32px;letter-spacing:0.22em;color:var(--awb-custom_color_5);font-family:\"Noto Serif JP\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-1 .fa-fusion-box { background-color: rgba(49,49,52,0) !important;border-color: rgba(49,49,52,0) !important;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: rgba(49,49,52,0);}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: rgba(49,49,52,0);}.fusion-accordian #accordian-1 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a.hover .fa-fusion-box { background-color: rgba(49,49,52,0)!important;border-color: rgba(49,49,52,0)!important;}.fusion-faqs-wrapper .fusion-accordian #accordian-1 .panel-title a.active{ color: rgba(49,49,52,0) !important;}.fusion-faqs-wrapper .fusion-accordian #accordian-1 .panel-title .active .fa-fusion-box { background-color: rgba(49,49,52,0)!important;border-color: rgba(49,49,52,0)!important;}.fusion-faqs-wrapper .fusion-accordian  #accordian-1 .fusion-panel {padding-top: 28px;padding-bottom: 28px;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><ul role=\"menu\" class=\"fusion-filters clearfix\"><li role=\"presentation\" class=\"fusion-filter fusion-active\"><a role=\"menuitem\" data-filter=\".01-basic-information\" href=\"#\">01. Basic Information<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".02-guest-rooms\" href=\"#\">02. Guest Rooms<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".03-dining\" href=\"#\">03. Dining<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".04-reservations-accommodation-terms\" href=\"#\">04. Reservations Accommodation Terms<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".05-check-in-check-out\" href=\"#\">05. Check-in\/Check-out<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".06-guest-services\" href=\"#\">06. Guest Services<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".07-facilities\" href=\"#\">07. Facilities<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".08-rates-payment\" href=\"#\">08. Rates Payment<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".09-access-transportation\" href=\"#\">09. Access Transportation<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".10-membership-program\" href=\"#\">10. Membership Program<\/a><\/li><\/ul><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-1\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6278 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">I would like to change my membership registration details (email address\/password).<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:22:13+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6278\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6278\" href=\"#collapse-1-6278\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I would like to change my membership registration details (email address\/password).<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6278\" aria-labelledby=\"faq_1-6278\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please do so from &#8220;Edit Member Information&#8221; in your Member My Page.<br \/><a href=\"https:\/\/membership.by-onko-chishin.com\/auth\/login\/\" target=\"_blank\" rel=\"noopener\">https:\/\/membership.by-onko-chishin.com\/auth\/login\/<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6277 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">Do membership card points have an expiration date?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:22:13+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6277\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6277\" href=\"#collapse-1-6277\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do membership card points have an expiration date?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6277\" aria-labelledby=\"faq_1-6277\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>There is no expiration date. For more details, please refer to the following:<br \/><a href=\"https:\/\/by-onko-chishin.com\/destination-club#\u4f1a\u54e1\u30e9\u30f3\u30af\" target=\"_blank\" rel=\"noopener\">https:\/\/by-onko-chishin.com\/en\/destination-club#\u4f1a\u54e1\u30e9\u30f3\u30af<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6298 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">Is membership registration required to use the services?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:21:46+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6298\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6298\" href=\"#collapse-1-6298\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is membership registration required to use the services?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6298\" aria-labelledby=\"faq_1-6298\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Membership registration is required to access benefits and other services.<br \/><a href=\"https:\/\/membership.by-onko-chishin.com\/auth\/signup\/\" target=\"_blank\" rel=\"noopener\">https:\/\/membership.by-onko-chishin.com\/auth\/signup\/<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6297 07-facilities \"><span class=\"entry-title rich-snippet-hidden\">Do you have wheelchairs available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:21:46+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6297\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6297\" href=\"#collapse-1-6297\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have wheelchairs available?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6297\" aria-labelledby=\"faq_1-6297\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, we offer them for loan. As quantities are limited, please let us know in advance if you would like to use one.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6292 08-rates-payment \"><span class=\"entry-title rich-snippet-hidden\">Electronic Payments and E-money<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:21:46+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6292\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6292\" href=\"#collapse-1-6292\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Electronic Payments and E-money<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6292\" aria-labelledby=\"faq_1-6292\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Payments can be made via e-money (transportation IC cards, iD).<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6291 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">How can I cancel my membership?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:21:46+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6291\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6291\" href=\"#collapse-1-6291\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I cancel my membership?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6291\" aria-labelledby=\"faq_1-6291\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please proceed via the &#8220;Membership Cancellation&#8221; section within your My Page.<br \/><a href=\"https:\/\/membership.by-onko-chishin.com\/auth\/login\/\" target=\"_blank\" rel=\"noopener\">https:\/\/membership.by-onko-chishin.com\/auth\/login\/<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6285 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">How can I check my membership points balance?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:21:46+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6285\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6285\" href=\"#collapse-1-6285\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I check my membership points balance?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6285\" aria-labelledby=\"faq_1-6285\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please check here.<br \/><a href=\"https:\/\/membership.by-onko-chishin.com\/auth\/login\/\" target=\"_blank\" rel=\"noopener\">https:\/\/membership.by-onko-chishin.com\/auth\/login\/<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6319 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">Please provide details regarding member benefits.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:21:19+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6319\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6319\" href=\"#collapse-1-6319\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Please provide details regarding member benefits.<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6319\" aria-labelledby=\"faq_1-6319\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please refer to our website for information regarding the membership program.<br \/><a href=\"https:\/\/by-onko-chishin.com\/destination-club\" target=\"_blank\" rel=\"noopener\">https:\/\/by-onko-chishin.com\/destination-club<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6317 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Do you offer any restaurant plans for anniversaries?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:21:19+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6317\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6317\" href=\"#collapse-1-6317\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you offer any restaurant plans for anniversaries?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6317\" aria-labelledby=\"faq_1-6317\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We regret to inform you that we do not. However, we can arrange a cake or bouquet, so please consult us.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6312 06-guest-services \"><span class=\"entry-title rich-snippet-hidden\">How do you handle lost and found items?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:21:19+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6312\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6312\" href=\"#collapse-1-6312\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do you handle lost and found items?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6312\" aria-labelledby=\"faq_1-6312\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>As a general rule, items are kept at our property for three months.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6311 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Is an all-you-can-drink option available at dinner?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:21:19+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6311\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6311\" href=\"#collapse-1-6311\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is an all-you-can-drink option available at dinner?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6311\" aria-labelledby=\"faq_1-6311\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Beverages on the menu are included in your accommodation fee.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6304 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">What amenities are available for loan? Please provide details.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:21:19+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6304\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6304\" href=\"#collapse-1-6304\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What amenities are available for loan? Please provide details.<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6304\" aria-labelledby=\"faq_1-6304\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We offer DVD\/Blu-ray players, memory foam pillows, and humidifiers.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6334 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">Is membership registration\/ enrollment paid?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:20:49+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6334\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6334\" href=\"#collapse-1-6334\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is membership registration\/ enrollment paid?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6334\" aria-labelledby=\"faq_1-6334\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Registration is free of charge. Please refer to the following for details.<br \/><a href=\"https:\/\/by-onko-chishin.com\/destination-club#\u4f1a\u54e1\u767b\u9332\" target=\"_blank\" rel=\"noopener\">https:\/\/by-onko-chishin.com\/en\/destination-club#membership-registration<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6324 08-rates-payment \"><span class=\"entry-title rich-snippet-hidden\">Please tell me the accommodation rates.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:20:49+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6324\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6324\" href=\"#collapse-1-6324\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Please tell me the accommodation rates.<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6324\" aria-labelledby=\"faq_1-6324\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Rates vary depending on the date, number of guests, and room type. Please check our official website or call the hotel.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6259 04-reservations-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Do you offer an anniversary accommodation plan?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:20:49+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6259\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6259\" href=\"#collapse-1-6259\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you offer an anniversary accommodation plan?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6259\" aria-labelledby=\"faq_1-6259\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We regret to inform you that we do not. However, we can arrange a cake or bouquet, so please consult us.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6246 04-reservations-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">What accommodation plans are available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:20:49+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6246\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6246\" href=\"#collapse-1-6246\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What accommodation plans are available?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6246\" aria-labelledby=\"faq_1-6246\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We offer plans with dinner and breakfast, or breakfast only.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6240 04-reservations-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Can I check room availability?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:20:49+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6240\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6240\" href=\"#collapse-1-6240\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I check room availability?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6240\" aria-labelledby=\"faq_1-6240\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Please inquire via our official website or by telephone.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6342 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Please inform us of your preferred dinner time.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:20:23+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6342\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6342\" href=\"#collapse-1-6342\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Please inform us of your preferred dinner time.<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6342\" aria-labelledby=\"faq_1-6342\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Dinner is served at either 18:00 or 19:00.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6341 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Is in-room dining available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:20:23+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6341\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6341\" href=\"#collapse-1-6341\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is in-room dining available?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6341\" aria-labelledby=\"faq_1-6341\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We are unable to offer in-room dining. Meals are served in the dining area.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6333 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Are there any restaurants open for lunch within the property?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:20:23+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6333\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6333\" href=\"#collapse-1-6333\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are there any restaurants open for lunch within the property?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6333\" aria-labelledby=\"faq_1-6333\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>No, there are not.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6330 06-guest-services \"><span class=\"entry-title rich-snippet-hidden\">Can you assist with a surprise?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:20:23+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6330\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6330\" href=\"#collapse-1-6330\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can you assist with a surprise?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6330\" aria-labelledby=\"faq_1-6330\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We will do our best to accommodate your request; please feel free to consult with us.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6245 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Please tell us the capacity of the guest rooms.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:20:23+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6245\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6245\" href=\"#collapse-1-6245\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Please tell us the capacity of the guest rooms.<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6245\" aria-labelledby=\"faq_1-6245\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Each room accommodates up to 4 guests.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6355 04-reservations-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">What is your cancellation policy?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:19:56+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6355\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6355\" href=\"#collapse-1-6355\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is your cancellation policy?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6355\" aria-labelledby=\"faq_1-6355\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Free cancellation up to 8 days prior.<br \/>Cancellations made 7 days prior will incur a 10% charge, 3 days prior a 50% charge, and 100% for cancellations on the day before, the day of, or in the case of a no-show.<\/p>\n<p>*Cancellation policies may vary depending on the specific plan.<br \/>Please ensure you review the terms and conditions of your reserved plan in advance.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6348 04-reservations-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">I would like to make a reservation.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:19:56+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6348\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6348\" href=\"#collapse-1-6348\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I would like to make a reservation.<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6348\" aria-labelledby=\"faq_1-6348\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>For accommodation reservations, please click <a href=\"https:\/\/booking.by-onko-chishin.com\/booking\/result?code=01974448-2805-70ec-b214-b82563cbef81\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6347 10-membership-program \"><span class=\"entry-title rich-snippet-hidden\">I would like to register for membership.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:19:56+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6347\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6347\" href=\"#collapse-1-6347\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I would like to register for membership.<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6347\" aria-labelledby=\"faq_1-6347\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Register for membership here: <br \/><a href=\"https:\/\/membership.by-onko-chishin.com\/auth\/signup\/\" target=\"_blank\" rel=\"noopener\">https:\/\/membership.by-onko-chishin.com\/auth\/signup\/<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6229 04-reservations-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Is single occupancy available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:19:56+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6229\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6229\" href=\"#collapse-1-6229\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is single occupancy available?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6229\" aria-labelledby=\"faq_1-6229\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, we welcome guests traveling alone.<br \/>Please select the number of guests when booking.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6223 04-reservations-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">May I stay with a pet?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:19:56+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6223\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6223\" href=\"#collapse-1-6223\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">May I stay with a pet?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6223\" aria-labelledby=\"faq_1-6223\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Pets are not permitted.<br \/>*Except for assistance dogs for persons with physical disabilities.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6374 07-facilities \"><span class=\"entry-title rich-snippet-hidden\">Do you have a sauna?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:19:31+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6374\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6374\" href=\"#collapse-1-6374\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have a sauna?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6374\" aria-labelledby=\"faq_1-6374\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>No, there are not.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6369 08-rates-payment \"><span class=\"entry-title rich-snippet-hidden\">Please provide details regarding child rates.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:19:31+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6369\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6369\" href=\"#collapse-1-6369\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Please provide details regarding child rates.<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6369\" aria-labelledby=\"faq_1-6369\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Child rates vary depending on the age category.<br \/>Rates can be confirmed by selecting the appropriate category (with or without meals\/bedding) in the guest settings on the booking screen.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6366 07-facilities \"><span class=\"entry-title rich-snippet-hidden\">Do you offer massage services?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:19:31+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6366\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6366\" href=\"#collapse-1-6366\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you offer massage services?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6366\" aria-labelledby=\"faq_1-6366\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Massage services are available.<br \/>From \u00a54,200 for 40 minutes<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6363 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Please inform me of the smoking policy.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:19:31+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6363\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6363\" href=\"#collapse-1-6363\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Please inform me of the smoking policy.<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6363\" aria-labelledby=\"faq_1-6363\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The entire facility, including guest rooms, is non-smoking. A designated smoking area is available in the courtyard.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6360 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">What amenities and facilities are available in the guest rooms?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:19:31+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6360\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6360\" href=\"#collapse-1-6360\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What amenities and facilities are available in the guest rooms?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6360\" aria-labelledby=\"faq_1-6360\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>[Guest Room Amenities]<br \/>Makeup remover, soap, toner, all-in-one gel, shampoo, conditioner, samue loungewear, sleepwear, tabi socks, hanten jacket, face towels, hand towels, bath towels, toothbrushes, hairbrushes, razors with shaving cream (for men), shower caps (for women), cotton pads (for women), hair ties, body wash towels, hair dryer, humidifier, etc.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6389 06-guest-services \"><span class=\"entry-title rich-snippet-hidden\">Do you have celebration cakes?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:19:07+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6389\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6389\" href=\"#collapse-1-6389\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have celebration cakes?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6389\" aria-labelledby=\"faq_1-6389\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We will arrange one through a nearby cake shop.<br \/>Please contact us at least 3 days in advance.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6382 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Do you have a TV?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:19:07+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6382\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6382\" href=\"#collapse-1-6382\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have a TV?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6382\" aria-labelledby=\"faq_1-6382\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, we do.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6380 04-reservations-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Please tell me about the all-inclusive plan.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:19:07+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6380\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6380\" href=\"#collapse-1-6380\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Please tell me about the all-inclusive plan.<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6380\" aria-labelledby=\"faq_1-6380\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>All beverages during meals, drinks at the bar, and room service are provided free of charge.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6394 03-dining \"><span class=\"entry-title rich-snippet-hidden\">Could you provide details about dinner?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:19:06+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6394\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6394\" href=\"#collapse-1-6394\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Could you provide details about dinner?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6394\" aria-labelledby=\"faq_1-6394\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We offer kaiseki cuisine.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6387 07-facilities \"><span class=\"entry-title rich-snippet-hidden\">Is the facility wheelchair accessible?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:19:06+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6387\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6387\" href=\"#collapse-1-6387\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is the facility wheelchair accessible?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6387\" aria-labelledby=\"faq_1-6387\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The facility is not wheelchair accessible.<br \/>The &#8220;Forest View 1st Floor Flat Japanese-Western Room&#8221; is a barrier-free room without steps.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6414 02-guest-rooms \"><span class=\"entry-title rich-snippet-hidden\">Are there smoking rooms available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:18:40+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6414\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6414\" href=\"#collapse-1-6414\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are there smoking rooms available?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6414\" aria-labelledby=\"faq_1-6414\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>All rooms are non-smoking.<br \/>A designated smoking area is provided separately.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6408 05-check-in-check-out \"><span class=\"entry-title rich-snippet-hidden\">What are the check-in and check-out times?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:18:40+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6408\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6408\" href=\"#collapse-1-6408\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the check-in and check-out times?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6408\" aria-labelledby=\"faq_1-6408\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Check-in: 3:00 PM<br \/>Check-out: 11:00 AM<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6407 08-rates-payment \"><span class=\"entry-title rich-snippet-hidden\">What payment methods are available for accommodation fees?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:18:40+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6407\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6407\" href=\"#collapse-1-6407\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What payment methods are available for accommodation fees?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6407\" aria-labelledby=\"faq_1-6407\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><ul>\n<li>Cash (Japanese Yen)<\/li>\n<li>Credit Card<\/li>\n<li>UnionPay Card<\/li>\n<li>Electronic Money (Transportation IC, iD)<\/li>\n<\/ul>\n<p>Payment methods accepted.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6402 04-reservations-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Are children and infants permitted to stay?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:18:40+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6402\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6402\" href=\"#collapse-1-6402\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are children and infants permitted to stay?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6402\" aria-labelledby=\"faq_1-6402\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Infants and children are welcome in select guest rooms.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6401 06-guest-services \"><span class=\"entry-title rich-snippet-hidden\">Is room service available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:18:40+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6401\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6401\" href=\"#collapse-1-6401\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is room service available?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6401\" aria-labelledby=\"faq_1-6401\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, room service is available.<br \/>We offer a selection of beverages and light snacks.<br \/>With a few exceptions, these are included in your stay and can be enjoyed free of charge.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6258 07-facilities \"><span class=\"entry-title rich-snippet-hidden\">Where is the smoking area?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:18:12+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6258\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6258\" href=\"#collapse-1-6258\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Where is the smoking area?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6258\" aria-labelledby=\"faq_1-6258\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>A smoking area is provided in the courtyard on our premises.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6228 09-access-transportation \"><span class=\"entry-title rich-snippet-hidden\">What is the shuttle bus schedule?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:18:12+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6228\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6228\" href=\"#collapse-1-6228\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is the shuttle bus schedule?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6228\" aria-labelledby=\"faq_1-6228\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Regular service is as follows:<br \/>\u3010Outbound\u3011Departing Otaru Chikko Station: 2:45 PM, 3:45 PM, 4:45 PM<br \/>\u3010Return\u3011Departing Hotel: 10:30 AM, 11:10 AM<br \/>For other times, please contact us.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6214 09-access-transportation \"><span class=\"entry-title rich-snippet-hidden\">Is a shuttle service available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:18:12+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6214\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6214\" href=\"#collapse-1-6214\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is a shuttle service available?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6214\" aria-labelledby=\"faq_1-6214\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We provide shuttle service from JR Otaru Chikko Station to the property.<br \/>Advance reservation is required. Please contact the property.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6204 04-reservations-accommodation-terms \"><span class=\"entry-title rich-snippet-hidden\">Are the onsen and public baths available for day use?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:18:12+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6204\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6204\" href=\"#collapse-1-6204\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are the onsen and public baths available for day use?<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6204\" aria-labelledby=\"faq_1-6204\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The onsen facilities are available exclusively to overnight guests.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-6189 01-basic-information \"><span class=\"entry-title rich-snippet-hidden\">Contact Information<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/otaru.by-onko-chishin.com\/en\/author\/webmaster\/\" rel=\"author\">webmaster<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-05-28T01:18:11+09:00<\/span><div class=\"panel-heading\"><h2 id=\"faq_1-6189\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-target=\"#collapse-1-6189\" href=\"#collapse-1-6189\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon otaru-icon2\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon otaru-icon\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Contact Information<\/div><\/a><\/h2><\/div><div id=\"collapse-1-6189\" aria-labelledby=\"faq_1-6189\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>TEL 0134-51-5151<br \/>Email kuramure@okcs.co.jp<br \/>Please contact us at the above.<\/p>\n<p>Our address is as follows:<br \/>Otaru Ryotei Kuramure<br \/>\u3012047-0154<br \/>2-685 Asarigawa Onsen, Otaru, Hokkaido<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background hundred-percent-fullwidth non-hundred-percent-height-scrolling gar-news\" style=\"--awb-background-repeat:repeat;--awb-background-blend-mode:lighten;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:120px;--awb-padding-bottom:120px;--awb-padding-top-small:80px;--awb-padding-right-small:20px;--awb-padding-bottom-small:80px;--awb-padding-left-small:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-3178","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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